Open Data: Support
We’re excited to launch a new page on our website dedicated to our Open Data initiative, where we’re revealing the real numbers behind what makes Gengo work. To start, we’re including data around our support operations, including:
- User satisfaction ratings (by week)
- Support response time (by week)
- User satisfaction comments
In the coming months, you’ll be able to see more information on translation quality, speed, capacity and the overall performance of our platform.
Read all about it on our Open Data page:
Robert Laing
Robert is one of Gengo's co-founders. He was born in Australia, and has lived in Melbourne, London, Hong Kong and Tokyo. Before founding Gengo, Rob was a designer and programmer, working for companies like Last.fm, The Brand Union and Dare Digital in London. Robert speaks enough Japanese to get into trouble, but not enough to get out.
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