Translator Performance Scorecards, Better Job Allocation
Today we’re announcing big changes to the way we assess performance, share information and allocate jobs. Some of these are features you’ve asked for; others will help our customers as Gengo grows. We think you’ll be excited.
Your dashboard now features a personalized scorecard showing your performance as a Gengo translator. The scorecard focuses on speed and quality, and also gives you a summary of the volume of your work at Gengo.
The main quality metric is your average job quality rating, from job reviews by Senior Translators. Job scores are based on the number of major and minor errors they find and have a range of 0 (lowest, many errors) to 10 (highest, zero errors). Not all translators have been reviewed yet. If you are new to Gengo, or you have not completed a job recently, your score may be empty. We’re working towards a goal of all active translators checked by June 2013. So, quite literally, you can watch that space for your score!
Your speed is measured by the number of units (words or characters) you have translated divided by your working hours on Gengo (the time from when you pick up a job to the time you submit it). We’ve included speed because it’s an important feature of Gengo’s service, and we also want to discourage translators from picking up jobs without starting them. We do NOT want you to sacrifice quality for speed, but we do want you to start working immediately, and get jobs back to customers as quickly as you can. We’ve set an initial sweet spot of ~250 units/hour — how does your average speed compare?
Note: These metrics are not set in stone. In the future, we’d like to differentiate between character- and word-based languages, as well as Standard and Pro. We’d also like to make improvements based on your feedback — please add it here.
Recently we’ve been experimenting with better models than our “first come, first served” system for picking up jobs. Under the new system, your access to jobs will be based primarily on the things in your scorecard: the quality and speed of your translation. New translators will also be given a greater chance to access jobs, so that they can build up their score. This will give a larger group of translators access to jobs, because pickup will be determined not by the speed of your mouse, but your ability to do good work over time. We’ll continually adapt the system over time, but we’ll tell you when we make major changes.
This means you’ll be rewarded for high performance, and our customers will enjoy an improved experience. Sounds good, right?
That’s all for now! We’re confident that these changes will help Gengo become a fairer and more rewarding place for you to work. We’re keen to hear your feedback, so we’ve created a forum specifically for this topic. Please feel free to add any comments or questions here or contact us directly.